Mumbai WeekendersMumbai Weekenders

Privacy Policy

1. Information We Collect

When you book a trek or event with Mumbai Weekenders, we collect the information you provide directly to us, including your name, email address, phone number, and payment details. We also collect information about your booking preferences, participation history, and any medical or dietary information you share with us.

When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, and browsing behaviour through cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and confirm your bookings for treks and events
  • To communicate with you about your booking, including sending confirmations, reminders, and updates
  • To provide customer support and respond to your inquiries
  • To improve our services, website, and customer experience
  • To send you promotional materials and updates about upcoming events, with your consent
  • To comply with legal obligations and enforce our terms of service

3. Payment Processing

All payments made through our website are processed securely through third-party payment gateways. We do not store your credit card, debit card, or UPI details on our servers. Payment information is encrypted and handled directly by our payment partners in compliance with PCI DSS standards.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who help us operate our website and process bookings (payment gateways, email services, analytics providers)
  • With trek leaders and guides as necessary for the safe conduct of events
  • When required by law or to protect our legal rights
  • In connection with a business transfer, merger, or acquisition

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information longer for legitimate business purposes or as required by law. Booking records are typically retained for 3 years from the date of the event.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal obligations
  • Withdraw consent for marketing communications at any time
  • Object to processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at hello@mumbaiweekenders.in.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We use the following types of cookies:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our site
  • Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

8. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Material changes will be communicated to you via email or through a notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: