We understand the disappointment of canceling a trek or trip after months of preparation. That’s why we have a traveler-friendly cancellation policy.
Pending Payment Policy:
Complete your pending payment 5 days before departure.
Failure to pay the second installment may result in booking cancellation and loss of advance payment.
Boarding will be denied for non-payment, and the seat will be reassigned.
Cancellation and Refund Policy:
For Backpacking Expeditions and Long Treks (More than 4 nights):
30+ days before departure: Full refund in a Mumbai Weekenders coupon or monetary refund with a 15% cancellation charge.
20-30 days before departure: 80% refund in a Mumbai Weekenders coupon or monetary refund with a 50% cancellation charge.
Less than 20 days before departure: No monetary refund; 50% refund in a Mumbai Weekenders coupon.
Less than 15 days before departure: No refund.
If unwell: No refund; you may find a replacement if needed.
For Sahyadri Treks/Camping and Weekend Backpacking Trips:
30+ days before departure: Full refund in a Mumbai Weekenders coupon or monetary refund with a 15% cancellation charge.
20-30 days before departure: 80% refund in a Mumbai Weekenders coupon or monetary refund with a 50% cancellation charge.
Less than 20 days before departure: No monetary refund; 20% refund in a Mumbai Weekenders coupon if fully paid.
Ticket transfer: 20% surcharge, subject to the organizer’s decision.
No-show or illness: No refund; find a replacement if needed.
Advance Booking amount: Non-refundable.
Important Note: No refund 15 days before New Year and Christmas events.
For International Trips:
Short Haul Destinations:Thailand, Singapore, Bali, Dubai, Kazakhstan, Azerbaijan, Vietnam,
31+ days before departure: The booking amount is non-refundable; balance will be issued as a credit note.
30-16 days before departure: 50% of the full tour cost; balance will be issued as a credit note.
Less than 15 days before departure: 100% cancellation charge, no refund.
Note: Actual airfare cancellation fees are applicable.
Long Haul Destinations:Europe, UK, Turkey, Egypt, Australia, New Zealand, South Africa.
46+ days before departure: The booking amount is non-refundable; balance will be issued as a credit note.
45-31 days before departure: 60% of the full tour cost; balance will be issued as a credit note.
30-21 days before departure: 80% of the full tour cost; balance will be issued as a credit note.
20 days or fewer before departure: 100% cancellation charge, no refund.
Note: Airfare cancellation fees apply, and refunds exclude non-refundable services.
Important Notes for International Trips:
The cancellation fee may vary depending on destination and travel dates, especially during peak seasons. Please confirm with the sales agent.
Cancellation policy is non-negotiable, and 5% GST will be applied to the total cancellation amount.
If We Cancel a Trek or Trip:
Due to Natural Calamities or Unrest: No refund if the trip has started. If canceled before departure, a full refund is given, excluding train / flight and bus cancellations.
Sahyadri Treks/ Backpacking: Event shift or full refund if cancelled due to low participation.
Medical Emergencies or COVID: Standard cancellation policy applies.
Trip Delays and Connecting Transport Failures:
Mumbai Weekenders will assist with alternate arrangements in case of delays, but participants bear associated costs.
Cancellation Process:
Email us at mumbaiweekenders@gmail.com with your booking details.
Policy Application: The policy applies from the date of email receipt.
Refund Timeline: Processed within 2-5 working days.
No cancellations via phone or WhatsApp; only email.